Operations / Departmental Manager Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include:
•  Operations Manager
•  Regional Manager
•  Divisional Manager
•  Department Manager
•  Specialist Managers

Apprenticeship Delivery

Apprenticeship Delivery – Blended approach

Face-to-face, Skype, telephone and online learning

End Of Course Qualifications

Functional Skills Level 2 in mathematics and English

Level 5 Diploma in Leadership & Management

End Point Assessment

On achievement of your course you will then complete:

  • Knowledge test using scenarios and questions
  • Structured competency based interview
  • Portfolio of evidence
  • Assessment of the work-based project followed by a presentation and Q&A session
  • Professional discussion

On completion, apprentices may choose to register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management.

What You Will Learn

Knowledge

  • Operational Management
  • Project Management
  • Finance
  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Self-Awareness
  • Management of Self
  • Decision Making

Skills

  • Operational Management
  • Project Management
  • Finance
  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Self-Awareness
  • Management of Self
  • Decision Making

Behaviours

  • Takes Responsibility
  • Inclusive
  • Agile
  • Professionalism

Our Skills Coaches will support your apprentice by completing 1-2-1 interactions. These sessions will include the development of teaching and learning, performance reviews with line managers and will also take in to consideration any in-house training that is provided for the apprentice.

Please contact us for more information or call us on 0151 336 6900