Business Administrator Level 3 Apprenticeship Standard

For full overview please click here Business Administrator Level 3 Overview

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers.

With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

The flexibility and responsiveness required allows the apprentice to develop a
wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity –showing a positive attitude.

The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the
potential for people management responsibilities through mentoring or coaching

Apprenticeship Delivery

Apprenticeship Delivery – Blended approach

Face-to-face, Skype, telephone, individual study and online learning

End Of Course Qualifications

Functional Skills Level 2 in mathematics and English

End Point Assessment

On achievement of your course you will then complete:

  • Knowledge test Pass or Distinction grade


  • Portfolio-based Interview Pass or Distinction grade


  • Project/improvement presentation Pass or Distinction grade

Each part of the EPA has a pass mark of 60%

The overall grading is weighted as follows:
Knowledge Test – 20%
Portfolio Interview – 40%
Project Presentation – 40%

What You Will Learn


  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors


  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management


  • Professionalism
  • Personal Qualities
  • Managing Performance
  • Adaptability
  • Responsibility

Our skills Coaches will support your apprentice by completing  1-2-1  interactions. These sessions will include the development of teaching and  learning,  performance reviews with line managers and will also take in to  consideration any in-house training that is provided for the apprentice.

Please contact us for more information or call us on 0151 336 6900